Terms and Conditions
Ordering:
1. Online. Please choose the product that you are interested in buying, add it to the shopping basket and when certain that you have made the right choice, please proceed to the “counter” by opting for the “check out” button in the shopping basket.
2. Telephone. You are very welcome at all times (within the opening hours at least) to call in your order. Likewise in case of any problems regarding the online ordering please do not hesitate to call us for help.
Our telephone number is (+45) 86434327
If we are not there an automatic answering machine will take your call.
3. Fax. Send a fax with your order to (+45) 86434709. Please remember clearly to state your name, address, delivery address, if different, and how will be the easiest way to contact you – e-mail, phone, mobile etc. Furthermore please state the means of payment (se below for the different options Payment) you may wish to use for the transaction.
4. E-mail. Send an e-mail with your order to info@mmsports.com with the same information as required under the heading “3. Fax.” above.
5. Snail mail. Send your order to MM Sport, Ostervold 14, 8900 Randers, Denmark. Please include the same information as asked under “3. Fax.” above regarding name, address, contact, delivery, and way of payment.
6. The shop Visit our "showroom" at Ostervold 14, 8900 Randers, Denmark.
Opening hours; Mon-Wed: 11:00-17:00
Thu-Fri: 11:00-17:00 (+17.00-20.00 upon previous agreement)
Saturday: CLOSED! To find the place please check on Krak or contact us for instructions: by email info@mmsports.com or by phone +45 86 43 43 27
Delivery:
Delivery costs to different geographical zones:
Postage (& Package):
The prices listed above on postage & package are unitary prices according to geographic zones, (and in certain cases also according to way of payment) but not according to weight or price on any given product. In exceptional cases (regarding packages either very light or very heavy) we do reserve us the right to add an additional price to a package. However, in that case the customer will always be informed before despatchment of the package so it will always be possible to cancel such a purchase.
Delivery Times:
Under normal circumstances the package with the ordered goods will be despatched within 1-5 working days after the order has been received. Please add until 3 working days in case that “name & numbering” has been selected.
In the very rare cases (strikes, sold-out items etc.) where this time schedule can not be complied to - we will contact you with further information.
The time it takes from a package has been despatches from our store and until the customer will receive the package varies greatly depending on the destination. Is the destination in Denmark please expect 1-2 days while in case of a destination over-seas expect 1-3 weeks. Please contact either your local post office or the Danish post (Postdanmark.dk) for further information.
Import Taxes and VAT
The customer will have to bear on him all additional costs (VAT or import taxes).
In case of despatchment to non-European Union (EC) countries the full Danish VAT is deducted.
Returns Policy:
We accept to exchange or refund the price on unused and undamaged items returned in their original packaging within 2 weeks upon finally delivery at the customer. The customer is to bear all carriage costs related to any exchange or refund. Thus we will refund the purchase price of the item returned however original shipping charges are not refundable.
Please notice! In case of personalized shirts we do not accept any return nor any change of size etc. However, this does not effect your statutory consumer rights.
In case of incorrectly shipped, damaged or otherwise faulty items we accept to replace them.
In general:
All transactions are undertaken in Danish Crowns DKK. The prices stated in either Euros* € or in US Dollars* $ etc. are approximate values only! The prices in other currencies than DKK are to be considered as a help to our non-Danish customers. We adhere to the principles layed down on how to conduct e-commerce in Denmark. This means that we do not charge people's credit cards until any order has been packed and is ready to ship or has already shipped. The credit card issuer might have reserved the amount used to make the purchase in order to keep track of the balance. But we do not charge the card before an order is effectively leaving the warehouse. We do not charge any extras on top of the costs of the items and the shipping. There is no credit card fee and we do not charges any extras upon receipt. However, we are no liable for any extra costs levied by the government of the receiving country. It might be in the shape of sales tax, import duty + fees for charging and processing the claim. However, we might be able to offer some advise on how to minimize these extra costs. Please contact us for further information if this is of relevance to you.
We accept the following means of payment:
1. Credit card. We accept the following cards; Dankort, VISA/Dankort, VISA, MasterCard, Eurocard, VISA Electron, and JCB. You may conduct a credit card payment in two ways:
1. Online. By going through our secure check-out and entering the cc details online.
2. Telephone and mail orders. Call us or write us with your order and your credit card details.
2. C.O.D. (cash on delivery (C.O.D.) ("postopkrævning”) ("Nachnahme")) – Please note that this option is only open for deliveries to Denmark and the North Atlantic (Greenland and the Faeroe Islands). When we have received your order we send you a confirmation by e-mail with the complete product and price information. Subsequently we will ask you kindly to confirm this information and that you still want the ordered goods to the given price.
3. Check or Post Giro. We do accept this way of payment too. For further information please contact us by e-mail on info@mmsports.com or by phone, fax or by simply writing us a letter/post card. For further information on these alternative ways of contact please see below.
4. Bank Transfer: Choose bank transfer in the shopping cart upon check-out. After the order has been completed please make the bank transfer to the account below stating the order number as the reference. When we have registered the payment we will process the order. For international bank transfer please use the following account: Danske BankNørre Voldgade 681390 Copenhagen K. Denmark BIC (SWIFT): DABADKKK IBAN (Account No.): DK95 30000005994624 For further information please contact us by e-mail info@mmsports.com For transfers from Denmark please use the following account: Registration number: 9325Account number: 3255623388
5. Money Transfer: Please go to the Western Union homepage in order to find an office close to your location. Send us your order by email and we will get back to you with the exact amount that you will have to transfer and the address details. Then go to the Western Union office and pay the money and subsequently send us the registration number for the transaction. We will then go to pick up the money and when done send you the ordered items.
6. Pay Pal: we accepts payments through Pay Pal. we do not have the shopping cart set up with a Pay Pal check out. Please contact us by email with your order and we shall provide you the details needed to complete the order.
Security:
All transactions in the shop are handled by a secure server for commercial transactions based on the Verisign digital certificate. Transactions are encrypted using SSL 128 bit and all the information exchanged is protected from interception and tampering. It is possible to verify security through the closed lock icon on the browser (shown on the lower bar of the window).
Please Note! You sign out automatically by closing all browser windows open.
Privacy:
In order to purchase goods online in MM Sport's web shop it is necessary to state your name, postal address plus your e-mail address. This information is stored in a customer database that no one else but the employees in the shop has access to. None of this information relating to our customers will be passed on or sold under any circumstances. You may be deleted from our database at any time by contacting us by phone, fax or by e-mail.
VAT registration number:
DK 12 16 57 81
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